Wapda Helpline Number
If you are facing additional charges in your electricity bill, unscheduled load shedding or any meter issue, the easiest solution for you is the “WAPDA Helpline Number 118”. This number is active 24 hours a day in all the NEPRA run discos where consumers can register their complaints immediately. Just provide your reference number, identity card, and complaint details and you will be given a Complaint ID through which you can track your complaint online or through a call.
Interestingly, now it is possible to register a complaint not only through a call but also through SMS, mobile app and official websites. Be it a home or a shop, a small business or a factory, the procedure for registering a complaint has been made very easy for every consumer. If you are also worried about any electricity issue, then do read this article completely because it contains all the easy ways through which your problem can be resolved quickly.
People Also Read: Govt Launches 80 Million Inverter Fans Scheme to Cut Electricity Bills and Save 5000MW Power
What Is the Official Wapda Helpline Number in 2025?
The official Wapda helpline number is 118. You can call this number anytime to report complaints related to electricity, overbilling, meter issues, or power outages. It works across Pakistan and connects you to the relevant electricity supply company in your area.
When Should You Call the Wapda Helpline?
You can call the helpline whenever you face issues like:
- Sudden power outage or unscheduled load shedding
- High or wrong electricity bill
- Broken or faulty meter
- Spark or hazard from an electric pole or wire
- Transformer issues in your area
People Also Read: NEPRA Finalizes New Power Purchase Price for 2025–26 to Reduce Burden on Electricity Consumers
How to Register a Complaint About High Electricity Bill
If you believe your bill is too high or incorrect:
- Keep your bill copy ready
- Call 118 or visit the nearest Wapda/Disco customer service center
- Share your reference number and complaint details
- You will get a complaint number for tracking
You can also email or use the online form (covered below).
Quick Help for Load Shedding and Power Failure Issues
Frequent power failures? Sudden blackouts? Call 118 and report the issue. You will be informed about the status, expected restoration time, or if there’s any technical fault in your area. Some Discos even provide SMS alerts if you’re registered.
People Also Read: FESCO Confirms Area Wise Power Suspension on June 25 Full Details Inside
Wapda Complaint Procedure for Home and Commercial Users
Whether you are a domestic, commercial, or industrial consumer:
- Use 118 for calls
- Email your concern to your local Disco (e.g., LESCO, MEPCO, FESCO, etc.)
- Visit the nearest Wapda office with your CNIC and bill copy
- You may be asked to fill a short complaint form
How to Contact Wapda via SMS or Mobile App
Some electricity companies under Wapda also allow SMS complaints:
- For example: SMS your reference number to 8118 (for LESCO)
- Download the official app of your distribution company (LESCO App, MEPCO App, etc.)
- You can submit and track your complaint directly through the app
Online Wapda Complaint System for 2025
To register a complaint online:
- Visit the official website of your electricity provider (e.g., www.lesco.gov.pk, www.fesco.com.pk)
- Click on “Register Complaint”
- Fill in your reference number, name, and issue
- Submit and save your complaint ID for tracking
Wapda Helpline Timings and Response Time
The helpline number 118 is usually available 24/7 in most regions. However, response times can vary:
- Urgent faults like sparking or blackout: usually resolved within hours
- Billing complaints: may take 2–5 working days
- Meter issues or change requests: up to 7–10 days
People Also Read: GEPCO Bill Calculator By Consumed Units Latest Update June-July 2025
Is Your Complaint Safe and Trackable with Wapda?
Yes, once you register a complaint, you will receive a unique complaint ID. This ID helps you:
- Track your complaint status online
- Re-call with reference for follow-up
- Ensure no complaint goes ignored
Wapda Helpline Number 2025 Details
| Topic | Details |
| Official Helpline Number | 118 |
| Availability | 24/7 in most regions |
| For Complaints Like | Power outage, wrong bill, meter issue, overcharging |
| SMS Option | Available in some regions (e.g., LESCO via 8118) |
| Online Complaint | Through Disco websites or mobile apps |
| In-Person Support | Wapda or Disco customer service centers |
| Complaint Resolution Time | 2 to 7 working days (depending on issue type) |
| Complaint Tracking | Yes, with Complaint ID |
| For Home & Business Users | Both domestic and commercial users can use the same helpline |
Conclusion
The Wapda helpline number 2025 (118) is your direct lifeline for solving electricity-related problems from high bills to unexpected power failures. Whether you’re a household consumer or running a business, this number connects you quickly to your local electricity company for help.
For faster results, always keep your reference number, CNIC, and complaint ID ready. Whether you choose to call, text, visit, or use online options, Wapda has made it easier than ever to resolve your issues without long waits or confusion. Stay updated with Wapda.pk for more helpful guides like this one
People Also Read: Chairman WAPDA Visits Dasu Hydropower Project 2027 Power Generation on Track
Final Tips to Get Your Wapda Issues Resolved Quickly
- Always note your complaint ID
- Keep your CNIC and bill handy
- Be polite but firm while calling or visiting
- Use Wapda helpline number 118 for faster communication than waiting in queues
This complete guide helps you resolve any electricity issue with ease. For latest Wapda updates, stay tuned to Wapda.pk where we turn complex updates into easy solutions for you.
العربية 
English