BISP WhatsApp Payment Complaint
Benazir Income Support 8171 has introduced a great BISP WhatsApp Payment Complaint facility in july 2025, under which you can now register your payment-related complaints through just a WhatsApp message. Now there is no need to stand in long lines or go to the office, just send a message to 0315-9240026 from your mobile and register your complaint.
If your installment is delayed, there is a biometric problem or the agent has made a deduction, then immediately send it to the official number clearly writing your CNIC number, name and the problem. This is a simple, safe and quick response facility, which thousands of deserving people are benefiting from. Do read the full article below to know the full details.
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What is the BISP WhatsApp Complaint Service?
BISP has introduced a dedicated WhatsApp helpline for beneficiaries who are struggling with:
- Missing or delayed payments
- Fingerprint or biometric failures
- Deductions by agents
- CNIC verification problems
- Account blocking or inactivation
- General queries related to BISP payment status
Now, instead of standing in long queues or waiting for hours at the office, you can simply send your complaint via WhatsApp and track your issue through mobile.
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BISP WhatsApp Numbers (Province-Wise)
| Province | WhatsApp Complaint Number |
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Khyber Pakhtunkhwa | 0325-5365476 |
| Balochistan | 0325-5365469 |
| AJK & Gilgit | 0325-5365465 |
Make sure to message only your regional number and mention your full name, CNIC, and detailed issue for faster processing.
How to Register a Complaint via WhatsApp – Step-by-Step
- Open WhatsApp and save your province-specific BISP number.
- Type your message clearly. Example:
“Assalam o Alaikum, my name is Fatima Bibi, CNIC: 35201-xxxxxxx-x. I did not receive my Rs. 13,500 installment. Please help.” - Attach any screenshot or picture if needed (optional).
- Send the message and wait for a response (usually within 24–48 hours).
- You will get a complaint ID or follow-up message for tracking.
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Types of Complaints You Can Send
- “Payment not received” even after being eligible
- “Biometric issue” at retailer shops or ATMs
- “Amount deducted” unfairly by agent
- “CNIC verification failed”
- “Wrong information in BISP database”
- “SMS not received” from 8171 even after eligibility
All these complaints are now handled professionally through WhatsApp by BISP support officers.
Response Time & Follow-Up
Usually, you’ll get a reply within 1–2 working days, depending on your complaint type and region. After registration, you will receive updates or instructions regarding the next step, such as visiting your nearest BISP office, updating CNIC, or checking your eligibility status.
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Important Note:
- Always use your own mobile number registered with CNIC.
- Do not share personal information with any unknown person.
- Only trust official BISP WhatsApp numbers.
- This service is 100% free never pay for help.
Final Words
With the launch of the BISP WhatsApp Payment Complaint Service 2025, the government has made it easier for millions of poor families across Pakistan to report their problems from the comfort of home. Whether you’re from Punjab, Sindh, KP, or Balochistan, help is now just one WhatsApp message away.
If you’re facing any issue, don’t stay silent message your regional BISP WhatsApp number today and resolve your problem quickly.
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