How to Call WAPDA Helpline Number and What Information You Need Before Calling

How to Call WAPDA Helpline Number

How to Call WAPDA Helpline Number ? Electricity problems in Pakistan have been a major concern for the public. Sometimes sudden load shedding, sometimes incorrect readings in the bill, sometimes a faulty meter or voltage problem the easiest and quickest solution to deal with all of these is to contact the WAPDA helpline. But many people don’t know how to call, which number to dial, and what information to have ready before the call. If you are one of them, then this complete guide is just for you.

In this article, we have not only told you how to call the WAPDA helpline but also shared the updated numbers for all cities, the correct way to call, essential information, and all the tricks that can help you solve your problem quickly. If you really want a solution to your electricity problems, then read this article till the end this information is going to be very useful to you.

How to Call WAPDA Helpline Number and What Information You Need Before Calling

WAPDA Helpline Overview

If you’re living in Pakistan, you’ve probably faced electricity problems at some point whether it’s sudden load shedding, a faulty meter, or receiving an unusually high bill. And the first thing that comes to mind in such situations is:

Sadly, many people don’t know how to call the WAPDA helpline number, which number to dial for their city, or what information they should have ready before making the call. Don’t worry! You’re not alone. This article will guide you through everything step-by-step in a simple, easy-to-understand way.

What is the WAPDA Helpline For?

WAPDA (Water and Power Development Authority) manages electricity supply through regional distribution companies (DISCOs) like LESCO, IESCO, MEPCO, and others.

The WAPDA helpline is a service to help citizens report and resolve electricity-related issues such as:

Sudden power outages
Overbilling or wrong meter reading
Faulty or burned meters
Voltage fluctuations
Delays in new connections
Transformer or pole-related problems

How to Call WAPDA Helpline Number – Step-by-Step

Here’s how you can easily reach WAPDA and get your complaint registered:

✅ Step 1: Keep Your Reference Number Ready

This number is written on your electricity bill. It helps identify your connection and location.

✅ Step 2: Dial the Relevant Helpline Number

You can call 118 from any phone. This is the universal WAPDA helpline number across Pakistan.

✅ Step 3: Listen to the IVR Options

You’ll hear automated instructions. Choose your language and service option by pressing the relevant number.

✅ Step 4: Talk to the Customer Service Agent

Once connected, explain your problem clearly and provide your reference number, address, and phone number.

✅ Step 5: Note Down the Complaint Number

Always write down the complaint number given to you. You’ll need this for follow-up.

WAPDA Helpline Numbers List (Updated for 2025)

Here’s a table with updated WAPDA helpline numbers for all major electricity companies in Pakistan:

Region / Company	Helpline Number
WAPDA (National)	118
LESCO – Lahore	042-99205461
IESCO – Islamabad	051-9252937
MEPCO – Multan	061-9210334
FESCO – Faisalabad	041-9220184
PESCO – Peshawar	111-000-118
HESCO – Hyderabad	022-9260161
QESCO – Quetta	081-9201445
KE – Karachi	118 or 021-99000

💡 Tip: Save these numbers in your phone for emergencies.

What Information You Need Before Calling WAPDA

To make your complaint process smooth and fast, keep the following info ready:

Reference number from your bill
Account holder’s name
Complete address
Description of the issue
Time when the problem started
Any previous complaint number (if following up)

Common Issues You Can Report

Here are some of the most common problems users can report to WAPDA:

No electricity in your area
High or wrong bill
Burned or damaged meter
Voltage fluctuations affecting appliances
Transformer failure
Delayed new connection
Electricity theft reports

Tips for a Faster Response

Getting your issue resolved faster depends on how you communicate. Here are some quick tips:

Be polite and calm with the call center agent
Clearly explain your issue with all details
Avoid calling during peak hours (early morning or late night is better)
Always note your complaint number
Follow up regularly if the issue isn’t resolved

Alternative Ways to Contact WAPDA

Besides calling, there are other ways to register your complaint or check your bill:

1. WAPDA Website or DISCO Portals

Each region has its own portal where you can file a complaint online.

2. Mobile Apps

Some distribution companies offer Android/iOS apps for easy access.

3. Email Support

You can send an email for formal complaints to the respective company.

4. Social Media

Facebook or Twitter pages of LESCO, KE, and IESCO often reply to users quickly.

Frequently Asked Questions (FAQs)

What is the WAPDA helpline number for all of Pakistan?

Dial 118 from any mobile or landline. It connects you to your regional electricity office.

Can I call WAPDA at night?

Yes. The helpline operates 24/7, but some regional numbers may be limited to working hours.

What if I don’t have my reference number?

You can still file a complaint by providing your full address and account holder’s name.

Is there a separate helpline for Karachi?

Yes. KE (K-Electric) handles Karachi. Call 118 or 021-99000.

How long does WAPDA take to solve complaints?

It depends on the issue, but most minor complaints are resolved within 24–48 hours.

Conclusion

Electricity is a basic need, and when something goes wrong, you deserve quick help. By knowing how to call WAPDA helpline number and having the right information in hand, you can avoid stress, delays, and confusion.

So next time the power goes out or you get a shocking bill, don’t panic. Just pick up your phone, dial the right number, speak confidently, and get the help you need.

How to Call WAPDA Helpline Number and What Information You Need Before Calling