
How to Call WAPDA Helpline Number
How to Call WAPDA Helpline Number ? Electricity problems in Pakistan have been a major concern for the public. Sometimes sudden load shedding, sometimes incorrect readings in the bill, sometimes a faulty meter or voltage problem the easiest and quickest solution to deal with all of these is to contact the WAPDA helpline. But many people don’t know how to call, which number to dial, and what information to have ready before the call. If you are one of them, then this complete guide is just for you.
In this article, we have not only told you how to call the WAPDA helpline but also shared the updated numbers for all cities, the correct way to call, essential information, and all the tricks that can help you solve your problem quickly. If you really want a solution to your electricity problems, then read this article till the end this information is going to be very useful to you.
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WAPDA Helpline Overview
If you’re living in Pakistan, you’ve probably faced electricity problems at some point whether it’s sudden load shedding, a faulty meter, or receiving an unusually high bill. And the first thing that comes to mind in such situations is:
Sadly, many people don’t know how to call the WAPDA helpline number, which number to dial for their city, or what information they should have ready before making the call. Don’t worry! You’re not alone. This article will guide you through everything step-by-step in a simple, easy-to-understand way.
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What is the WAPDA Helpline For?
WAPDA (Water and Power Development Authority) manages electricity supply through regional distribution companies (DISCOs) like LESCO, IESCO, MEPCO, and others.
The WAPDA helpline is a service to help citizens report and resolve electricity-related issues such as:
- Sudden power outages
- Overbilling or wrong meter reading
- Faulty or burned meters
- Voltage fluctuations
- Delays in new connections
- Transformer or pole-related problems
How to Call WAPDA Helpline Number – Step-by-Step
Here’s how you can easily reach WAPDA and get your complaint registered:
✅ Step 1: Keep Your Reference Number Ready
This number is written on your electricity bill. It helps identify your connection and location.
✅ Step 2: Dial the Relevant Helpline Number
You can call 118 from any phone. This is the universal WAPDA helpline number across Pakistan.
✅ Step 3: Listen to the IVR Options
You’ll hear automated instructions. Choose your language and service option by pressing the relevant number.
✅ Step 4: Talk to the Customer Service Agent
Once connected, explain your problem clearly and provide your reference number, address, and phone number.
✅ Step 5: Note Down the Complaint Number
Always write down the complaint number given to you. You’ll need this for follow-up.
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WAPDA Helpline Numbers List (Updated for 2025)
Here’s a table with updated WAPDA helpline numbers for all major electricity companies in Pakistan:
Region / Company | Helpline Number |
---|---|
WAPDA (National) | 118 |
LESCO – Lahore | 042-99205461 |
IESCO – Islamabad | 051-9252937 |
MEPCO – Multan | 061-9210334 |
FESCO – Faisalabad | 041-9220184 |
PESCO – Peshawar | 111-000-118 |
HESCO – Hyderabad | 022-9260161 |
QESCO – Quetta | 081-9201445 |
KE – Karachi | 118 or 021-99000 |
💡 Tip: Save these numbers in your phone for emergencies.
What Information You Need Before Calling WAPDA
To make your complaint process smooth and fast, keep the following info ready:
- Reference number from your bill
- Account holder’s name
- Complete address
- Description of the issue
- Time when the problem started
- Any previous complaint number (if following up)
Common Issues You Can Report
Here are some of the most common problems users can report to WAPDA:
- No electricity in your area
- High or wrong bill
- Burned or damaged meter
- Voltage fluctuations affecting appliances
- Transformer failure
- Delayed new connection
- Electricity theft reports
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Tips for a Faster Response
Getting your issue resolved faster depends on how you communicate. Here are some quick tips:
- Be polite and calm with the call center agent
- Clearly explain your issue with all details
- Avoid calling during peak hours (early morning or late night is better)
- Always note your complaint number
- Follow up regularly if the issue isn’t resolved
Alternative Ways to Contact WAPDA
Besides calling, there are other ways to register your complaint or check your bill:
1. WAPDA Website or DISCO Portals
Each region has its own portal where you can file a complaint online.
2. Mobile Apps
Some distribution companies offer Android/iOS apps for easy access.
3. Email Support
You can send an email for formal complaints to the respective company.
4. Social Media
Facebook or Twitter pages of LESCO, KE, and IESCO often reply to users quickly.
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Frequently Asked Questions (FAQs)
What is the WAPDA helpline number for all of Pakistan?
Dial 118 from any mobile or landline. It connects you to your regional electricity office.
Can I call WAPDA at night?
Yes. The helpline operates 24/7, but some regional numbers may be limited to working hours.
What if I don’t have my reference number?
You can still file a complaint by providing your full address and account holder’s name.
Is there a separate helpline for Karachi?
Yes. KE (K-Electric) handles Karachi. Call 118 or 021-99000.
How long does WAPDA take to solve complaints?
It depends on the issue, but most minor complaints are resolved within 24–48 hours.
Conclusion
Electricity is a basic need, and when something goes wrong, you deserve quick help. By knowing how to call WAPDA helpline number and having the right information in hand, you can avoid stress, delays, and confusion.
So next time the power goes out or you get a shocking bill, don’t panic. Just pick up your phone, dial the right number, speak confidently, and get the help you need.